FAQs

I’ve not received my order, what should I do?

If you have not received your order, then please contact us at support@tobeobia.com and we will work to correct the problem as soon as possible.

Do you ship to my home address or do I need to go somewhere to pick it up?

We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.

Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS.

How much is the shipping cost ? 

At this moment  free shipping will be included in your order.

I forgot to add an item to my order or need to change my order. How do I do this?

Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can replace a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).

Do your shipping speeds include processing time?

No, our listed speeds do not include the time it takes to process your order, normally it takes 2-3 days to process and 4-8 days to deliver, in total it would be 6-12 days for delivery period.

Are the shipping times guaranteed?

When you add an item to your basket, we’ll ask you to choose a shipping speed. We’ll then let you know the estimated arrival date for your item – and that’s something we stand by. Sometimes bad weather or carrier delays can throw a spanner in the works, but if your order doesn’t get to you on time, contact us and we’ll make it right.

How do I contact you regarding a business inquiry?

For all business inquiries please contact our business email address at support@tobeobia.com.

My order was canceled but why were funds still deducted from my bank account?

In the event of your order refunded or canceled, It may take 7-21 business days based on your credit card issuer’s policies for funds to be available back in your account.

If I receive the wrong item in my order, or a damaged item do I have to pay to ship it back?

No way! Give our web team a buzz at +1-229-347-8563 or email us at support@tobeobia.com and we will send you a prepaid label to return it to us!

Are there any coupons or promo codes I can use?

Sign up for our email newsletter and keep an eye out on our homepage as we are always featuring awesome campaigns, some of which do have coupon codes.

You can also check our homepage for the latest deals!

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